Refund & Return Policy
At B&S Retail, we take pride in the quality and craftsmanship of our fragrances. We want you to be completely satisfied with your purchase.
30-Day Return Window
We offer a 30-day return window for eligible items. You have 30 calendar days from the date of confirmed delivery to request a return.
Eligibility Criteria for Returns
Due to strict hygiene, cosmetic safety, and federal transport regulations governing fragrance formulations:
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Eligible for Return: Items that remain brand new, unopened, and sealed in their original cellophane or outer manufacturer packaging.
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Ineligible for Return: Any perfume bottle that has been unsealed, opened, sampled, or sprayed. We cannot accept opened liquids for hygiene reasons.
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Discovery Sets & Samples: Individual fragrance discovery samples and limited-edition vault items are final sale.
How to Initiate a Return
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Contact our support team at support@yourdomain.com or call +1 832-239-9906 with your Order Number and the item(s) you wish to return.
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If your return meets our eligibility criteria, our team will provide a Return Merchandise Authorization (RMA) number along with return address instructions:
B&S Retail Returns
15931 Barrow Cove Drive,
Cypress, TX 77429, United States
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Carefully pack the unopened bottle in its protective packaging to prevent breakage during return transit. Customers are responsible for return shipping postage unless the return is due to an error on our part (damaged, defective, or incorrect item).
Refunds & Processing
Once your return is received and inspected at our Texas facility:
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We will send you an email notification confirming receipt and inspection status.
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Approved refunds will be processed back to your original payment method within 5 to 7 business days. Please note that banking institutions may take additional days to post the credit to your statement.
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Original shipping fees are non-refundable.